Just a word of warning. Do not waste your time with this firm if you are going through a nightmare in your personal life. They will make matters worse.
Unlike the last poster- I lucked out and interviewed other attorneys.
My issue: Scheduled appt with Wendy ( Krystal Clemens legal secretary ) . The office is 15 minutes away from my house. I left early, but after traffic and with my 2 year old in hand I ended up 6 minutes late for my appt.
I was told by the receptionist, a kid with many piercings and tatoos, that she had left for lunch. I mentioned I had an appt at 11:30 - he said you can wait until she is back..... I asked how long... 1:30. A 2 hour lunch?
I figured 6 minutes late - ok, my fault. I called to reschedule, Wendy never apologized for missing her appointment or leaving after 6 minutes, but scheduled an appointment for Krystal Clemmens the following Wednesday at 3:30. I thought it was strange behavior from what was supposed to be a professional law firm.
2 hours wasted.
One week passes and I decide to make sure I am plenty early. I arrive finding the waiting room packed with people. Confident, I approached the pasty and pierced boy and stated I had arrived for my appointment. He then asked me curtly, "did you get the messages we left you?" I replied, "What messages?". "Well", he replies, "we left you several messages, both yesterday and today mentioning Krystal would be stuck in court and couldn't make her appt w/ you.".
I asked the kid, how, if she was stuck in court today running late, would you have known that yesterday? I checked my cell in front of the unapologetic teen, and low and behold a new message appeared- he had just called minutes prior to my appointment and was lying about his diligence in leaving messages.
He was kind enough to offer Wendy to me again, if I was willing to sit and wait for her again, as she just took another prospect back in to talk. I said, sorry kid- fool me once, shame on you..... fool me twice, shame on me.
This is a revolving door, incredibly unprofessional organization, who's wheels will surely fall off soon. I would not trust them in any sense with regards to professionalism, competency, or reputation in court. Especially not in matters as serious as family law. I ran a stock brokerage in Newport Beach for 7 years. We never treated prospective clients or our clients this way- if we found an employee doing this, it would be grounds for immediate dismissal.
Great name for the firm, great idea to pay google adwords $50 a month to get high ranking on the search engine- great marketing and rhetoric on website... but unfortunately way short of the mark. Take my advice- hire an attorney who pretends to care about you- they are out there, even if you have to pay a little more.
Go to OC Bar Assc website and ask to be referred to an attorney. I give you this advice for free, hoping that you will spend the 4 hours I wasted with this firm on an attorney that will properly represent you.
PS- this is the first time I have ever posted something negative about a service I have solicited- I am that upset.